Help centre / Troubleshooting

A page won't load or looks wrong

Quick fixes before contacting support.

What it is

Most display problems are fixed by refreshing your session.

When to use it

• Blank page, spinner that never ends, or old data.

How to do it

1. Refresh the page.
2. Sign out and back in.
3. Try another browser or private window.
4. Still stuck? Open Help & support in the app and describe what you clicked — include the page address.

Still stuck? Read troubleshooting, or sign in and open Help & support.