HappyNoodle Terms of Service

Last updated: 26 September 2026

These Terms of Service govern access to and use of HappyNoodle, including happynoodle.work, HappyNoodle workspaces, client portals, the HappyNoodle business directory and associated services.

HappyNoodle is a product of Pygar AI Technologies Ltd, registered in England and Wales, company number 17430073, registered office at 33 Acorn Mill, Mellor Street, Oldham, OL4 3DH, United Kingdom.

In these Terms, “Pygar”, “we”, “us” and “our” mean Pygar AI Technologies Ltd. “HappyNoodle” and the “Service” mean the HappyNoodle platform and related services.

Use of Pygar.AI and other Pygar products may be governed by separate product terms.

1. Who these Terms apply to

These Terms apply to:

1. businesses and professionals that create or purchase a HappyNoodle workspace;
2. people authorised to use a workspace on behalf of a business;
3. people accessing a HappyNoodle client portal;
4. businesses listed in the HappyNoodle directory;
5. people sending directory enquiries or submitting reviews; and
6. visitors using interactive parts of the Service.

Paid HappyNoodle workspace subscriptions are intended for business and professional use. If you create or purchase a workspace for an organisation, trade or profession, you confirm that you have authority to bind that business to these Terms.

You must be at least 18 years old to create a workspace account, submit a directory enquiry or publish a review.

2. Definitions

Account Owner means the person responsible for a HappyNoodle workspace and its subscription.

Authorised User means an employee, worker, contractor or other person the Account Owner permits to access the workspace.

Business Customer or Customer means the person or organisation that owns or subscribes to a HappyNoodle workspace.

Client means a customer, prospect or other contact of a Business Customer.

Customer Data means information, files, records, communications and other material entered into, generated within or imported into a Customer's workspace.

Order means a subscription purchase, order form or other agreed purchase of the Service.

3. Acceptance and formation of the contract

You accept these Terms when you create an account, purchase a subscription, accept them electronically or continue to use a part of the Service that is stated to be subject to them.

For Business Customers, the contract consists of:

these Terms;

the applicable Order or pricing displayed when the subscription is purchased;

the Data Processing Terms in Schedule 1;

any feature-specific terms expressly incorporated into the contract; and

any written amendment agreed by Pygar and the Customer.

If documents conflict, an individually agreed Order takes priority, followed by the Data Processing Terms for matters concerning processing of Customer Personal Data, followed by these Terms.

4. Accounts and security

You must provide accurate account information and keep it reasonably up to date.

You are responsible for protecting login credentials and for activity carried out through accounts under your control.

You must tell us promptly if you become aware of unauthorised access, compromised credentials or another security problem affecting your account.

Accounts must not be shared between people where the subscription or seat is intended for an individual user.

5. Account Owners, team members and Agency accounts

An Account Owner may invite, suspend, remove and reassign Authorised Users where supported by their plan.

The Customer is responsible for its Authorised Users and for deciding which permissions each person should receive.

Agency and team features may allow Account Owners or authorised managers to see information including project activity, workload, capacity, milestones, revenue attribution and other work-related information associated with team members.

The Customer is responsible for ensuring that its use of these features complies with employment, privacy and data protection laws and for giving workers any notices required about workplace monitoring or reporting.

Pygar does not determine how a Customer uses staff information for employment, performance or management decisions.

6. The Service

HappyNoodle may provide features including:

contact and CRM management;

sales pipelines and lead scoring;

forms, surveys, chat and booking;

estimates and proposals;

electronic signatures;

projects, tasks, milestones and approvals;

calendar and capacity tools;

invoices and financial forecasts;

automated messages and reminders;

client portals;

business directory listings and reviews;

integrations with third-party services; and

AI-assisted features.

Features vary by plan and may change over time.

We may improve, replace or discontinue functionality. Where a change materially reduces the principal functionality of a paid subscription, we will give reasonable advance notice where practicable.

We do not guarantee that every feature will operate continuously or without interruption.

7. Free services and beta features

We may offer free, preview, experimental or beta functionality.

Such functionality may change or be withdrawn and may contain faults or incomplete features.

Unless otherwise stated, beta or preview functionality is provided without a service-level commitment and should not be relied upon as the sole system for business-critical records.

8. Subscriptions, billing and renewal

Current prices and plan contents are shown on the HappyNoodle pricing page or in the applicable Order.

Unless stated otherwise:

monthly subscriptions are billed in advance for each monthly subscription period;

annual subscriptions are billed in advance for each annual subscription period;

subscriptions renew automatically for the same billing period until cancelled;

Agency plans are subject to the minimum seat requirement shown when purchased; and

taxes, including VAT where applicable, may be added to the displayed price.

The Account Owner is responsible for maintaining a valid payment method.

If payment fails, we may retry payment and may suspend paid functionality after reasonable notice if the amount remains unpaid.

9. Seat changes

Where a plan is charged by seat, adding seats may result in an additional charge for the remainder of the current billing period or from the next billing date, as shown when the change is made.

Removing or reassigning a seat does not automatically entitle the Customer to a refund for amounts already paid.

A plan's minimum seat commitment continues until the applicable plan or subscription is changed or cancelled.

10. Price changes

We may change subscription prices.

For an existing paid subscription, a price increase will normally take effect no earlier than the Customer's next renewal following reasonable advance notice.

A Customer that does not wish to accept a future price may cancel before the new price takes effect.

11. Cancelling a subscription

The Account Owner may cancel a paid subscription using the cancellation controls provided in the Service or by contacting us.

Cancellation stops the next renewal. Unless otherwise stated, the Customer continues to have paid access until the end of the period already paid for.

Fees already paid are not refundable merely because a Customer stops using the Service before the end of a billing period, except where required by law or expressly agreed otherwise.

Nothing in these Terms removes statutory rights that cannot lawfully be excluded.

12. Customer Data

As between the Customer and Pygar, the Customer retains ownership of Customer Data.

The Customer grants Pygar and its contracted service providers the limited rights necessary to host, copy, transmit, process and otherwise handle Customer Data in order to:

provide the Service;

perform the Customer's instructions;

maintain security and reliability;

provide support; and

comply with law.

We do not acquire ownership of Customer Data.

13. Responsibility for Customer Data

The Customer is responsible for Customer Data and must have the rights and lawful basis required to collect, upload, use, share and instruct us to process it.

The Customer must provide appropriate privacy information to Clients, employees and other individuals whose personal data it processes through HappyNoodle.

HappyNoodle is not designed as a repository for highly sensitive information. Customers must not intentionally upload special-category personal data, criminal-offence data, payment-card credentials, passwords belonging to third parties or similarly sensitive material unless the relevant HappyNoodle feature expressly supports that information or Pygar has agreed otherwise in writing.

14. Data protection

Where Pygar determines why and how personal information is processed, Pygar acts as controller.

Where HappyNoodle processes Customer Personal Data on the Customer's documented instructions, the Customer is controller and Pygar acts as processor.

Schedule 1 contains the Data Processing Terms that apply to processor activities.

Each party must comply with the data protection laws applicable to its own activities.

15. Intellectual property

Pygar and its licensors own all intellectual property rights in HappyNoodle, including its software, interfaces, design, documentation, branding and underlying technology.

These Terms give you permission to use the Service. They do not transfer ownership of the Service or its intellectual property.

You must not, except where law expressly permits it:

copy or reproduce substantial parts of the Service;

reverse engineer or attempt to discover source code;

circumvent access or security controls;

use HappyNoodle to build or train a materially competing product using unauthorised extraction of the Service;

scrape the Service at scale without written permission; or

remove ownership, copyright or branding notices.

16. Feedback

If you voluntarily provide product feedback or suggestions, Pygar may use them to develop or improve HappyNoodle without an obligation to pay for that use.

This does not give Pygar ownership of Customer Data.

17. AI-assisted features

HappyNoodle may use contracted artificial-intelligence providers to provide features such as writing assistance, brief refinement, summaries, prioritisation, forecasting support and account briefings.

AI-generated material may be incomplete, inaccurate or unsuitable.

AI output is provided as a productivity aid. It is not legal, tax, accounting, financial, medical or other regulated professional advice.

The Customer remains responsible for reviewing output before acting on it, publishing it or sending it to another person.

Pygar does not guarantee that AI output will be accurate, complete, original or unique.

Where Customer Personal Data is supplied to an AI provider as part of providing the Service, it is processed under the Data Processing Terms.

Pygar does not use Customer Data to train a general-purpose Pygar AI model and does not authorise contracted AI providers to use Customer Data to train their general-purpose models, subject to the provider's agreed security, abuse-prevention and legal-compliance arrangements.

18. Lead scores, recommendations and forecasts

Lead scores, suggested priorities, financial forecasts, AI recommendations and similar features are indicators based on available data. They are not guarantees of future behaviour, sales, payment, profitability or other outcomes.

The Customer remains responsible for decisions made using them.

19. Proposals and electronic signatures

HappyNoodle may allow Customers and Clients to create, amend, accept and electronically sign proposals and other records.

HappyNoodle provides technical tools and may retain an audit trail relating to those actions.

Pygar is not a party to a contract between a Customer and its Client.

The Customer is responsible for:

the wording and legality of its agreement;

confirming that the person signing has authority to do so;

determining whether electronic execution is suitable for the document concerned;

any witnessing or other formal requirements; and

retaining any records required by law or its professional obligations.

Pygar does not guarantee that a document produced or signed through HappyNoodle will be enforceable in every circumstance.

20. Invoices, accounting and financial information

HappyNoodle can assist with invoices, VAT calculations, expenses, forecasts and exports for accounting software.

These features are administrative tools and do not constitute accounting or tax advice.

The Customer remains responsible for:

checking invoices and calculations;

determining its VAT and tax status;

maintaining legally required accounting records;

submitting tax returns and Making Tax Digital records where applicable; and

obtaining professional advice where required.

Financial forecasts are estimates and are not guarantees of cash flow, revenue or profit.

21. Payment services

Where HappyNoodle enables payment processing, payment services may be supplied by an independent payment processor.

Pygar does not receive or store full payment-card credentials where these are handled directly by the payment processor.

Card payments are processed through the Customer's own Stripe account using Stripe Connect. For each card payment collected through HappyNoodle, a platform fee of 1% of the amount paid is charged in addition to Stripe's own processing fees, and is deducted automatically at the time of payment. Payments the Customer records manually, such as bank transfers, do not carry this platform fee.

Use of payment services may also be subject to the payment provider's terms.

The Customer remains responsible for its Client refund, cancellation, tax and payment obligations.

22. Messaging, marketing and automations

HappyNoodle may allow Customers to send emails, reminders, review requests, newsletters, win-back messages and other communications.

The Customer determines the recipient, purpose, content and timing of those communications and is responsible for compliance with applicable laws including UK GDPR and PECR.

Depending on the circumstances, electronic marketing may rely on consent, a permitted soft opt-in or another lawful route available under applicable law.

Customers must:

honour marketing objections and unsubscribe requests;

not disguise the sender;

provide required sender information;

keep marketing preferences reasonably accurate;

avoid sending unlawful unsolicited communications; and

ensure that any purchased, imported or externally obtained contact data may lawfully be used for the intended communication.

Pygar may suspend messaging where we reasonably believe it is being used for spam, unlawful marketing or abuse.

23. Third-party integrations

The Service may connect to services such as accounting platforms, calendars, email providers and payment processors.

If the Customer enables an integration, the Customer instructs HappyNoodle to exchange the information reasonably necessary to provide that integration.

Third-party services are governed by their own terms and privacy practices.

Pygar is not responsible for changes, outages or actions of an independent third-party provider.

Disconnecting an integration may prevent related HappyNoodle functionality from operating.

24. Client portals

A Customer may choose information that Clients can access through a HappyNoodle client portal.

The Customer is responsible for deciding which projects, proposals, invoices, files and other information to make available.

A portal user must not attempt to access information intended for another person or circumvent portal access controls.

25. HappyNoodle directory

HappyNoodle may operate a directory allowing independent businesses to publish information about their services and allowing visitors to make enquiries.

Directory businesses are independent businesses. Unless expressly stated otherwise, Pygar does not employ, control, recommend, guarantee or act as agent for a listed business.

Pygar is not a party to a contract subsequently entered into between a directory user and a listed business.

A business must ensure that its listing is accurate and must not make misleading statements about services, qualifications, prices, availability or experience.

26. Directory enquiries

Directory enquiries must be genuine.

Users must not use enquiries to:

send spam or unsolicited promotions;

harvest contact information;

impersonate another person;

send unlawful or abusive content;

attempt fraud; or

interfere with listed businesses or the Service.

When an enquiry is sent, the information provided is shared with the selected business so that it can respond.

27. Reviews

Reviews must represent a genuine experience.

You must not:

submit a fake review;

commission a fake review;

review your own business while pretending to be a Client;

offer or accept an incentive that is concealed from readers;

use automated systems to manufacture reviews;

threaten or pressure someone to alter a genuine review;

selectively suppress genuine negative reviews; or

manipulate ratings or review information.

Businesses must not use HappyNoodle review tools for review gating designed to present a misleading impression of customer opinion.

Pygar may verify, moderate, restrict, label or remove reviews where reasonably necessary to enforce these Terms or comply with law.

Publication of a review does not mean that Pygar endorses its contents.

28. User content and content standards

You must not use HappyNoodle to create, upload, publish or transmit content that:

is unlawful;

is fraudulent or deliberately misleading;

infringes another person's intellectual property or privacy rights;

contains malware or malicious code;

constitutes unlawful harassment, threats or abuse;

facilitates criminal activity; or

is otherwise prohibited by law.

Where content can be encountered by other users, Pygar may take proportionate steps to prevent, restrict or remove illegal content and may preserve or disclose information where required by law.

Suspected illegal content, misuse or moderation concerns may be reported to admin@pygar.ai.

We may ask for information reasonably necessary to investigate a report.

29. Acceptable use

You must not:

attempt unauthorised access to another workspace;

probe, attack or disrupt HappyNoodle infrastructure;

circumvent usage or security limits;

use automated access in a manner that materially degrades the Service;

distribute malware;

use the Service to conduct fraud;

use the Service in violation of sanctions or applicable law; or

help another person do any of these things.

Reasonable integration and automation use supported by the Service is permitted.

30. Confidentiality

Each party may receive confidential information belonging to the other.

The receiving party must use confidential information only for the purposes of the contract and must take reasonable steps to protect it.

This obligation does not apply to information that:

is lawfully public;

was already lawfully known without confidentiality restrictions;

is independently developed without use of the confidential information; or

is lawfully received from another source.

A party may disclose confidential information where required by law, regulation or court order.

31. Security

Pygar will maintain technical and organisational measures appropriate to the nature of the Service and the risks presented by processing.

No internet service can guarantee absolute security.

Customers are responsible for using reasonable security measures themselves, including controlling user access, removing former team members promptly and protecting account credentials.

32. Suspension

We may suspend access where reasonably necessary to:

respond to a security incident;

prevent fraud or abuse;

protect another customer or the Service;

comply with law;

address a serious or repeated breach of these Terms; or

address materially overdue payment.

Where appropriate, we will give notice and a reasonable opportunity to remedy the issue.

Urgent security or legal circumstances may require immediate action.

33. Termination by Pygar

We may terminate a Customer's account for a material breach that is not remedied within a reasonable period after notice.

We may terminate immediately where the breach cannot reasonably be remedied, involves serious unlawful activity or poses a material security risk.

If Pygar ends a paid subscription for convenience rather than Customer breach, we will provide a proportionate refund for the unused prepaid period.

34. Data export and deletion

Following closure of a workspace, Customer Data will remain available for export for up to 30 days where technically available.

After that period we may delete Customer Data in accordance with our retention procedures, except where retention is required by law.

Customers should export records they are legally or commercially required to retain before the export period ends.

35. Service availability

We aim to keep HappyNoodle available and reliable but do not promise uninterrupted availability unless an applicable Order expressly includes a service-level agreement.

Availability may be affected by maintenance, security work, internet failures, third-party providers and events outside our reasonable control.

36. Warranties and disclaimers

We will provide the Service with reasonable care and skill.

Except as expressly stated in these Terms and to the maximum extent permitted by law, we do not guarantee that:

the Service will be uninterrupted or error free;

every third-party integration will remain available;

AI output will be accurate;

a forecast or recommendation will be correct;

using HappyNoodle will increase revenue, sales or profitability; or

the Service will satisfy a Customer's particular regulatory or professional requirements.

Customers should assess whether HappyNoodle is appropriate for their business.

37. Liability

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to that:

neither party will be liable to the other for indirect or consequential loss;

Pygar will not be liable for lost profit, lost business, lost opportunity or loss arising from a Customer's own unlawful communications, content or instructions; and

Pygar's aggregate contractual liability arising out of the Service during any 12-month period will not exceed the greater of £100 and the fees paid or payable by the Customer for the Service during that period.

These contractual limits do not restrict rights or liabilities owed directly to individuals or regulators under data protection law where such rights or liabilities cannot legally be restricted.

Nothing in this section removes any statutory right that cannot lawfully be excluded.

38. Customer indemnity

For Business Customers only, the Customer will indemnify Pygar against third-party claims, regulatory costs and reasonable losses arising directly from:

Customer Data that the Customer had no lawful right to process;

unlawful marketing or communications sent on the Customer's instructions;

content supplied by the Customer that infringes third-party rights; or

the Customer's fraudulent or unlawful use of the Service.

This does not apply to the extent the loss was caused by Pygar's own breach of these Terms or applicable law.

39. Changes to these Terms

We may update these Terms to reflect changes to the Service, law, suppliers or business operations.

Where a change materially affects an existing paid Customer's rights or obligations, we will provide reasonable advance notice, normally at least 30 days where practicable.

Changes required urgently for law or security may take effect sooner.

40. Notices

We may send contractual notices to the email address associated with the Customer's account or display them prominently inside the Service.

Customers must keep their contact email current.

Legal notices to Pygar may be sent to admin@pygar.ai or to our registered office.

41. Transfer of the contract

A Customer may not transfer its contract without our written consent, which will not be unreasonably withheld.

Pygar may transfer the contract as part of a corporate reorganisation, financing, sale or transfer of the HappyNoodle business, provided that doing so does not materially reduce the Customer's contractual rights.

42. Events outside reasonable control

Neither party is responsible for delay or failure caused by circumstances outside its reasonable control, provided it takes reasonable steps to reduce the effect of the event.

43. Entire agreement

For Business Customers, the contract documents described in section 3 form the entire agreement concerning the Service and replace previous statements or understandings about the same subject.

Nothing in this section excludes liability for fraud.

44. Severability and waiver

If a provision is found unenforceable, the remaining provisions continue in force.

Failure to enforce a provision on one occasion does not waive the right to enforce it later.

45. Third-party rights

Except where expressly stated, a person who is not a party to the contract has no right to enforce it under the Contracts (Rights of Third Parties) Act 1999.

46. Governing law

These Terms and any dispute or non-contractual obligation arising from them are governed by the laws of England and Wales.

For Business Customers, the courts of England and Wales have exclusive jurisdiction.

Where mandatory consumer law gives a directory visitor or other consumer the right to bring proceedings elsewhere, this section does not remove that right.

Schedule 1: Data Processing Terms

1. Scope

These Data Processing Terms apply whenever Pygar processes personal data contained in Customer Data on behalf of a Customer.

For that processing, the Customer is the controller and Pygar is the processor unless applicable law determines otherwise.

2. Processing details

Subject matter: provision of the HappyNoodle platform and functionality requested by the Customer.

Duration: for the term of the Customer's use of HappyNoodle and the limited retention period following termination.

Nature and purpose: hosting, organising, retrieving, displaying, transmitting, analysing and otherwise processing Customer Personal Data as necessary to provide CRM, proposal, project, invoicing, portal, communication, AI, integration and related functionality.

Categories of individuals: prospects, customers, Clients, employees, workers, contractors, suppliers, business contacts, directory users and other people whose information the Customer chooses to process.

Types of personal data: names, contact details, business details, communications, CRM records, marketing preferences, proposal activity, project information, appointment information, files, invoice and transaction information, portal activity and other information submitted by or for the Customer.

Special-category and criminal-offence information is not intended to be routinely processed unless expressly agreed.

3. Customer instructions

Pygar will process Customer Personal Data only on documented Customer instructions, including these Terms, use of the Service and additional written instructions accepted by Pygar.

If law requires Pygar to process the data contrary to an instruction, Pygar will inform the Customer before doing so unless law prohibits that notification.

4. Confidentiality

Pygar will ensure that people authorised to process Customer Personal Data are subject to appropriate confidentiality obligations.

5. Security

Pygar will maintain technical and organisational measures appropriate to the risk, including appropriate access control, authentication, tenant separation, protection of credentials, logging and measures intended to preserve confidentiality, integrity and availability.

Security measures may evolve as technology and the Service change, provided the overall level of protection is not materially reduced.

6. Subprocessors

The Customer gives Pygar general authorisation to use subprocessors required to provide HappyNoodle.

Pygar will require subprocessors processing Customer Personal Data to accept data protection obligations materially equivalent to those applicable to Pygar.

A current subprocessor list will be made available through the Service or on request.

Where required by applicable data protection law, Pygar will inform Customers of intended material additions or replacements so that a Customer can raise a reasonable data-protection objection.

If a reasonable objection cannot be resolved, the parties will work in good faith on an alternative. Where no reasonable alternative exists, either party may terminate the affected Service.

7. International transfers

Pygar will not transfer Customer Personal Data internationally unless the transfer is permitted by applicable data protection law.

Where required, Pygar will use an applicable adequacy regulation or appropriate safeguard such as the UK International Data Transfer Agreement, UK Addendum or another lawful transfer mechanism.

8. Data-subject requests

Taking account of the nature of the processing, Pygar will provide reasonable assistance to enable the Customer to respond to requests from individuals exercising data protection rights.

If Pygar receives a request relating primarily to Customer Personal Data, it may refer the individual to the relevant Customer unless law requires otherwise.

9. Personal-data breaches

Pygar will notify the Customer without undue delay after becoming aware of a personal-data breach affecting Customer Personal Data.

Where information is available, the notification will contain information reasonably required to help the Customer meet its own legal obligations.

Pygar will take reasonable steps to contain, investigate and remediate the incident.

10. Compliance assistance

Taking account of the nature of processing and information available to it, Pygar will provide reasonable assistance with obligations concerning security, breach notification, data protection impact assessments and regulatory consultation where required by applicable law.

11. Return and deletion

Following termination, the Customer may export Customer Data during the export period stated in the main Terms.

Pygar will then delete or return Customer Personal Data in accordance with the Customer's applicable instruction and our retention procedures unless law requires continued retention.

Personal data retained solely because of a legal obligation will remain protected and will not be processed for unrelated purposes.

12. Information and audits

Pygar will make information reasonably necessary to demonstrate compliance with these Data Processing Terms available to the Customer.

Where that information is insufficient for a Customer's reasonable Article 28 compliance requirements, the Customer may request an audit.

Audits must:

be proportionate to the processing and risk;

normally occur no more than once in any 12-month period unless a material incident or regulator requires otherwise;

be conducted on reasonable notice;

avoid unreasonable disruption to other customers or Pygar's systems; and

protect confidential information belonging to Pygar and other customers.

The Customer bears its audit costs unless an audit identifies a material breach by Pygar.

13. Customer responsibilities

The Customer is responsible for:

the lawfulness of Customer Personal Data;

providing required privacy information;

selecting an appropriate lawful basis;

responding to individuals' rights;

maintaining appropriate marketing permissions and objections;

ensuring its instructions comply with law; and

using HappyNoodle in a way appropriate to the sensitivity of the information involved.

14. Priority

If these Data Processing Terms conflict with another part of the Agreement concerning the processing of Customer Personal Data, these Data Processing Terms take priority to the extent of the conflict.

Contact

Pygar AI Technologies Ltd
33 Acorn Mill
Mellor Street
Oldham
OL4 3DH
United Kingdom

Email: admin@pygar.ai