Help centre / Troubleshooting

A tool shows a padlock

Why some tools are locked.

What it is

Free members can open and review paid tools in preview mode, but controls that create, change, send or publish information stay unavailable until they upgrade. Your existing data stays safe.

When to use it

• You see a padlock in the menu.

How to do it

1. Read the upgrade banner at the top of the tool.
2. Review what the tool includes without changing data.
3. Open Plan & billing when you are ready to start the 14-day Pro or Agency trial.

Still stuck? Read troubleshooting, or sign in and open Help & support.