Help centre / Troubleshooting

Emails aren't arriving

What to check when clients don't receive emails.

What it is

All emails are queued so nothing is lost and they can be retried.

When to use it

• A client says they didn't get an invoice, proposal or booking confirmation.

How to do it

1. Ask them to check spam/junk.
2. Confirm the email address on the contact is correct.
3. Resend from the invoice/proposal.
4. Share the private link directly as a fallback — it always works.

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