Help centre / Communicate
Website chat box
A chat bubble for your own website that captures leads.
Available on Pro and Agency
What it is
Visitors leave their details and message; a contact and a high-priority follow-up task are created automatically.
When to use it
- You have a website and want more enquiries.
How to do it
- Settings → Website chat.
- Customise the greeting and colour, then turn the chat box on.
- Copy the snippet into your website.
- Use Try it to open the public test page; on your own site it appears as a compact chat bubble.
- Replies are handled in Conversations.
Still stuck? Read troubleshooting, or sign in and open Help & support.