Help centre / Communicate
Conversations and keyword replies
One inbox for client messages, with automatic replies.
Available on Pro and Agency
What it is
All messages with contacts in one place, including website chat. Keyword replies answer common questions automatically.
When to use it
- Replying to clients.
- Answering the same question repeatedly.
How to do it
- Open Conversations and pick a thread.
- Reply or use a template.
- Set up keyword replies (e.g. 'prices' → your pricing message) in the Conversations settings.
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